Feedback Informed Treatment

Counseling works better when it’s informed by feedback.

Research over the past 50 years has clearly demonstrated that counseling works. Individuals who receive counseling support are better off than 80% of people who never receive any help (Lambert and Ogles, 2004). Counseling ameliorates negative symptoms and speeds up the natural healing process by helping individuals develop better coping skills and problem solving abilities. 

Research also demonstrates that counseling works better when it’s informed by feedback. Improvement largely depends on the individual’s level of engagement with the counseling process and the quality of their relationship with their counselor. We understand this at Preferred EAP and are vigilant about responding to the needs of our clients and providing the best possible experience and outcome for those seeking our help. Feedback Informed Treatment (FIT), an approach for evaluating and improving the quality and effectiveness of the counseling, coaching and consultation services, is how we ensure that we are meeting the needs of our clients. 

Feedback Informed Treatment (FIT) has been approved by the Substance Abuse and Mental Health Services Administration (SAMHSA) as an evidence-based practice. The American Psychological Association defines evidence based practice as the integration of the best available research with clinical expertise in the context of patient characteristics, culture, and preferences.