Testimonials

We provide better care, a better outcome and a better experience for both employers and employees. So we are understandably proud to share actual word-of-mouth reports from satisfied clients and customers.

 What people say about Preferred EAP and our staff:

 "I came to Preferred EAP with some problems that I felt jeopardized myself and my family. I met Carolyn Lamparella to discuss what was happening and how to fix the problems we were having. After listening to me go on endlessly [or so it seemed] Carolyn offered an alternative way of viewing my issues especially, and then relate them to my family. She also recommended some outside sources [a book in particular] that really helped me discover how at least some of my problems developed in my past and how easily they could be changed with some extra effort on my part. Carolyn always offered a warm smile, a sense of true professionalism and genuine caring for me as if I were her only patient to see. She is a true asset to the Preferred EAP. Carolyn- Thank you so very much for helping me keep my family together. I will never forget what you have done for my family and I. We are doing very well! THANK YOU."

"I was so desperate and was referred by my director and they took me in asap! For that I am grateful. Don’t know if I would have gone if I had to wait till another day! Linda Unser was professional in every respect and very warm, compassionate, and to the point! I would recommend Linda as a contact person for my fellow co-workers. Thank you for this service."

"Keith Lentz was the best therapist with whom I have ever spoken. He helped me in 6 sessions more than any other therapist I have ever seen."

"Georginne was wonderful! She listened and discerned what was going on. She was very insightful and her kind and gentle approach led me to quickly see and understand some things about the situation. Her overall effectiveness is obviously based on a genuine concern for her clients and years of experience and personal wisdom."

"Thomas was AWESOME! So helpful!"

"I never thought that it would be necessary to use these services. But, with the break up of my marriage, helping my son and family deal with all of this. Then the death of my sister and ex-husband, your help and support have been invaluable. Thank goodness we have this service. I always recommend you to my co-workers who are in need. Thank you for all of your assistance. It is greatly appreciated."

What organizations say about Preferred EAP:

"The City of Bethlehem has contracted with Preferred EAP since 2006.  During that time the City tried another EAP provider and found that Preferred’s services could not be matched.  Their staff’s availability, professionalism and accessibility allow the City to provide a great resource to our employees and their families."

   Jennifer Swett
   Safety, Training & Wellness Coordinator, City of Bethlehem

"Just Born’s company vision is to be the most respected confectionary company in the world and we expect our business partners to hold themselves up to a similar standard.  Preferred EAP consistently meets our expectations, engaging associates in maintaining their well-being and resolving personal and professional challenges."

    Gregg Holland
    Benefits Manager / HR Business Partner, Just Born Quality Confections

"Since 2004 we have offered our staff an employee assistance program through the Preferred EAP organization and many employees have used the services for themselves or immediate family members with strong positive outcomes. However, from a management perspective the immediate response and on-site crisis assistance made available to our employees when one of their long time co-workers collapsed and died in our facility is without a doubt the strongest point that we can offer as a reference to any organization contemplating entering into a similar agreement with Preferred EAP. Within an hour of the crisis Preferred EAP had counselors on site meeting with our employees to help them process the event and then followed up with additional on site and private sessions so that our employees were able to continue to work providing services to our client children and families who were also dealing with the loss of someone who was important in their lives."

    Patrick Grogan
    Associate Director, NORWESCAP

"When I need assistance with an employee  issue, Preferred has been prepared to provide appropriate support.  Employees have been pleased with the services they have received. The staff is professional and takes their responsibilities seriously and with the utmost confidentiality."

    Amy Trapp, MSHRM, SPHR
    Deputy Director, Human Resources, City of Allentown

Preferred EAP always provides valuable insight and advice if an out-of-the ordinary personnel situation occurs. And they provide quality support to employees with personal attention and a timely response. The staff are true professionals who provide practical guidance and assistance for any employee experiencing a challenge in their work or personal life.

   Luann E. Matika
   Director of Human Resources
   Northwestern Lehigh School District

"At Lehigh Valley Health Network, we embrace a culture of “health and wellness” for all our colleagues.  One of the ways we support our colleagues and leaders  work-life balance in a constantly changing healthcare environment is to provide an employee assistance program. Our partnership with Preferred EAP provides exceptional confidential services as needed!  We value the services they provide to our “colleagues”."

    Debby Patrick
    Senior Vice President, Human Resources