The Preferred EAP Advantage



We are the EAP of choice for over 50 local organizations. What makes us different?

Preferred EAP prides itself on its reputation for responsive customer service and high quality client care. How we do what we do is what sets us apart from other EAP resources.

As a hospital-based, staff model program with EAP-dedicated counselors, we offer your employees a qualitatively superior counseling experience characterized by:

• Access and availability: Preferred EAP will offer a routine appointment within 72 hours of first contact - emergencies on the same day - and within a half-hour commute of the workplace
• Responsiveness: At Preferred EAP we are there 24/365 and real people always answer the phone. Counselors are readily available at all times to talk to a person in crisis - whether an employee, a co-worker, or a manager.
• Expertise and Quality Assurance: All of our staff members are experts at client-centered, short-term, solution-focused counseling and practical problem-solving (average experience is 15+ years).
• Preferred EAP delivers consistently superior, high-touch, personalized service. Because of this, our clients stay with it, get better and feel better about themselves and their employers.

But Preferred EAP is much more than an employee benefit. It is also a valuable human resources management tool. Here too, we offer supervisors and managers a qualitatively superior experience characterized by:

• Customer Service Orientation: We understand and appreciate organizational needs and bottom-line concerns. Our service orientation - doing what we must when we must - has resulted in significant customer loyalty.
• Readily Available Expert Consultation & Coaching: Troubled employees invariably result in co-workers or managers who are also troubled as they try to figure-out what to do. Personal problems of employees represent the most difficult aspect of managing people. Preferred EAP allows you to quickly and appropriately address such concerns - often before job performance is affected. We also help you to avoid the all-too-common pitfall of over involvement.
• Communication skills training which can equip managers with the intervention skills necessary to effectively intervene. Learn what to say and how to say it.
• Workplace Behavioral Management Services to support a company’s Human Resource staff with internal efforts to prevent violence, resolve conflict, coach under-achievers or deal with change.

The health of your workforce and the success of your business depends on your ability to provide managers with the resources needed to solve these problems.

Over the years Preferred EAP has responded to the needs of employers and employees alike and has built a reputation as an innovative, effective, and cost-conscious provider of quality EAP and Workplace Behavioral Management Services.