• Effective Communication & Effective Listening (NEW)
  Communication is a process by which information is exchanged between individuals through a common system of symbols, signs and behaviors.  It takes both a sender and a receiver, and is the joint responsibility of both parties. Communication is an important ingredient in building an effective team in the workplace. Attend this training and you will be able to identify your own communication style and the style of others. The ability to understand the different communication styles will improve your opportunity to get your message across and will improve the receiver’s chances of understanding the intended meaning of your communication.  The training will also look at the different types of non-verbal communication.
  
  Listening is one of the most important communication skills. Without careful listening, messages often are misinterpreted and people do not feel valued or understood. Too often people take listening for granted and do not pay enough attention to the speaker. This training provides an activity in effective listening to assess your own listening skills.
  
  
• Managing Emotions Under Pressure (NEW)
  The way you feel and behave is never caused by the way others treat you or the events that happen to you. Your feelings are influenced by your interpretations and the way you behave is directly related to how you feel. Learning to change your behavior is one of the most important skills that you can develop. Attend this program and learn how to change your interpretations which change your feelings and ultimately change your behavior. Then you will be able to manage your emotions under pressure.
  
  
• Let’s Talk About Anger Management
  Anger is a normal emotion and if expressed clearly and in moderation it can be `beneficial. But anger is also a strong emotion and if not expressed appropriately can negatively impact the workplace. Chronic complaints, isolation, tension and gossip can be symptoms of unresolved or unhealthy anger. This training will focus on assisting you in developing an understanding of your anger, the common causes of anger, how to work through anger in a productive manner and discuss the four steps to anger management.
  
  
• Overcoming Negativity
  Participants will learn 3 common sources of workplace negativity, how to steer clear of them and how to keep a co-worker’s negative mood from affecting their own outlook and performance. Don’t let negative thinking drag you down, corrupt your career or sabotage your organization.
  
  
• How to Develop a "Difficult People" Immunity
  Why do we need to understand difficult people?  How can that be simplified? Attend this presentation and learn what makes difficult people “tick” and how attendee’s can develop immunity from the effects of difficult behavior.  There is no need to “sit and suffer”!  Understanding the sources and the rewards of difficult behavior will help attendees’ gain a new perspective. As a result, new options for dealing with difficult situations will become more apparent and the risk of becoming a victim of the difficult behaviors will be reduced.
  
  
• Dealing With Conflict
  Conflict is a normal part of life and a natural occurrence in interpersonal relationships.  When conflict emerges in the workplace it has the potential of interfering with productivity and creating morale problems.  Participants in this program will have an opportunity to examine the sources of conflict and the behavioral characteristics that intensify or prolong conflict.  Because people have different ways of dealing with conflict situations, a group exercise will allow participants to experience the various styles of conflict management and resolution.  Effective communication and listening skills will be discussed as well as tips for handling conflict.
  
  
• Creating a Culture of Respect
  In today’s workplace so much depends on being able to work well with differences.  Understanding diversity and learning to welcome the differences in the workplace is the focus of this training.  When employees feel valued and part of a team that is working for a common goal, harmony results.  Learning to value the unique contributions each employee/co-worker brings into the workplace in spite of the diversity/differences that exist is the key to developing good work relationships.  This results in each member of the work team contributing to creating a culture of respect in his or her work area.
  
  
• When You Need to Talk… An EAP Overview
  Participants learn the components of an EAP.  They learn how and when to access the service.  The benefits of utilizing the EAP are stressed as well as the standards of confidentiality. (1/2 hour)
  
  
• Where to Step In: EAP Training for Supervisors and Managers*
  Participants learn the components of an EAP, how to use the EAP as a management tool with a focus on identifying performance problems in an employee, intervening techniques to encourage improvement, Coaching vs. Counseling an employee and making a formal referral to EAP. Included is a group exercise practicing the Six Step Intervention Technique for dealing with a troubled employee situation.  
  
  
• Understanding and Averting Workplace Violence
  As violent crime increases many companies recognize that they too are at risk.  An act of violence could come from an employee, a customer or an employee’s family member.  This seminar is designed to educate employees on the signs and symptoms of potential violence and to learn skills to diffuse conflict.  The seminar can be modified to address the concerns of management.
  
  
• Recognizing and Preventing Substance Abuse in the Workplace*
  This seminar educates supervisors about the effects of substance abuse in the workplace.  Supervisors learn to identify the signs and symptoms of substance abuse.  They learn how to utilize the EAP and other company resources to help them deal with an employee with a substance abuse problem.
  
  

• Developing Assertiveness - Yes You Can (NEW)
  Assertiveness is not what you do, but who you are. Attend this presentation and learn about assertive communication, assertive nonverbal communication, assertive listening, assertiveness in the workplace and the benefits of assertive behaviors. We are not born assertive but we can learn the skills for assertive techniques. The presentation will explore the importance of a positive self esteem and positive thinking in developing assertive techniques.
  
  
• Overcoming Emotional Eating (NEW)
  Do you find yourself eating more when you feel stressed, bored, lonely, empty or depressed? If so, you may be an emotional eater! In this workshop, you will learn to identify possible triggers of your overeating, factors impacting your weight gain or loss, and strategies for overcoming emotional eating.
  
  
• Understanding Your Adolescent (NEW)
  In this workshop the developmental needs, physical changes, brain development and the behaviors typically demonstrated in adolescence will be presented and discussed. We will also examine parenting styles appropriate for the emerging young adult and learn effective techniques for communicating with your teen.
  
  
• Taking Control of Your Stress
  Stress is a normal part of life. It is what excites us and motivates us to achieve. Too much stress can be overwhelming. The challenge to managing your stress is making changes to improve your coping skills. Attend this seminar to learn strategies and techniques to deal with the stress in your life.
  
  
• The Balancing Act: How to Have a Rewarding Professional and Personal Life
  Today's average employee is expected to accomplish more tasks in less time. At the same time they want and need to have a fulfilling personal life. The pull between professional and personal demands can create negative feelings. Attend this seminar to learn strategies to put balance in your life.
  
  
• A Time of Transition: Dealing with Change
  Change is a constant in today's fast paced economy. Employers are striving to survive in a competitive marketplace. Survival often means hanging work processes to succeed. Employees are forced to keep up with the changes. Keeping up with the constant changes can be difficult. Attend this seminar to learn strategies to better deal with change.
  
  
• Make the Most of the Holidays
  The holidays are a joyous time filled with lots of activity. We try to put extra events into our already busy lives. It is easy to feel overwhelmed by all the increased obligations: baking, sending cards, shopping and entertaining. In addition if you have experienced a loss, the holidays can be particularly painful time. This seminar is designed to help you recognize your personal holiday stress and design a plan to relax and enjoy the holidays. Attend this seminar to learn how to make the most of the holidays.
  
  
• Grief and Bereavement
  Loss is an integral part of life. We experience loss through death, through loss of relationships and through significant work changes. Grief is a universal human emotion that allows us to heal from loss. We are expected to continue functioning in our personal and professional lives during the grieving process. The range of emotions can make this difficult. Attend this seminar to develop an understanding about the grieving process, to learn self-care strategies and to learn how to help co-workers who are grieving.
  
  
• Domestic Violence: What Can I Do?
  Domestic violence refers to coercive or controlling behavior and/or intentional acts of violence between people who are currently or previously involved in intimate or familial relationships. These acts of violence occur every 15 seconds in the United States and have a profound impact on the workplace. One of the most difficult issues to understand is why, at the first sign of aggression or mistreatment, does the victim not leave the abusive relationship. It sounds straightforward and easy, but is it? The fear of retaliation is paramount in the decision to stay or leave and further victimization by the abuser is of serious concern. It is important to understand the risks involved if you are going to be of help to the victim. This training will look at understanding the staying or leaving dilemma, the causes of domestic violence, the cycle of violence and how you can help.
  
  

• Driver Drug & Alcohol Awareness
  DOT mandates that employers provide CDL drivers with training regarding alcohol, marijuana, cocaine, PCP, amphetamines and opiates and the effects of these substances on user health generally as well as on specific driving-related dangers. This program is provided by a certified substance abuse professional (SAP). (1 hour)
  
  
• Drug & Alcohol Education for Supervisory Personnel*
  DOT requires that supervisors of CDL drivers receive a minimum of sixty (60) minutes of training about the effects of alcohol, marijuana, cocaine, PCP, amphetamines and opiates.  DOT also requires an additional sixty (60) minutes of training in regard to how to identify (via observed and documented behaviors), approach and refer CDL drivers who may be under the influence of these or other substances. This program is provided by a certified substance abuse professional (SAP). (1 hour)
  
  

Preferred EAP's Training and Development Program list is expanded regularly.
Be sure to watch our e-newsletter, @PreferredEAP, for new offerings.

* For supervisory personnel only