Management Consultation Services

When you have a troubled employee you invariably also have a manager or a supervisor equally troubled about what to do to help.

Preferred EAP supplies a means to quickly, privately and effectively address such situations – often before job performance is affected – while avoiding the all-to-common pitfall of over involvement.

If you need some practical guidance about a stressful situation or to have a brief conversation about a pressing work challenge, just call 610 433 8550 to speak to a counselor. Express Consult is also available between 11 AM and 1 PM.

Or access our Manager FAQs.

Have a private and confidential conversation with us to answer questions like:

  • How do I know if an employee needs Preferred EAP?

    Have you ever…

    • Been worried about one of your employees or had you own work interrupted by thoughts concerning an employee?
    • Thought that dealing with people makes your job harder?
    • Spent sleepless nights trying to find solutions to employee problems?

    Or have you noticed an employee is not him or herself and…

    • Having more "bad days"?
    • Making more errors, or having more customer complaints or missed deadlines?
    • Being more distracted and less able to concentrate?
    • Having increased sick leave, tardiness or absenteeism?
    • Experiencing deteriorating work relationships?

    If yes, then you have observed the changes in behavior that may indicate an employee troubled by personal problems. While many people will periodically display some of these behaviors, you should be concerned about such behaviors when they become chronic and obviously out-of-character for the employee in question.

    If you are not sure whether or not Preferred EAP is an appropriate resource, Contact Us before intervening.

    Remember that small problems are easier to resolve than big ones. The sooner you call and act, the faster a positive outcome will be achieved.

  • Why should I get involved?

    Your organization does not expect you to become involved in the private lives of employees. But employees with personal problems can have a tremendous impact on you, your work group and the organization. Therefore, you are expected to address personal issues that have an impact on workplace productivity, safety and morale.

    As a supervisor or manager you will observe unusual actions, reactions or behaviors from employees who normally perform well. Being sensitive to these changes is important because you can offer guidance before job performance is affected.

    Your organization understands that responding in a timely and appropriate manner is not easy. Dealing with a troubled employee can be one of your most difficult responsibilities.

    Preferred EAP can help in this sensitive area of employee relations by providing support and offering practical guidance regarding intervention.

    Don't be part of the problem. Be part of the solution.

  • What do I say? How do I say it?

    Talking to an employee about performance problems or concerns for their well-being involves planning and preparation.

    • Choose a private and comfortable setting, a place where you won't be distracted or overheard.
    • Focus on observed behaviors being specific and concise and using example of what you have seen or heard.
    • Be clear about what you expect in terms of improvement.

    Use the "If.., Then…" message: "If there is something in your personal life contributing to the job performance problems. Then it may be a good idea to call Preferred EAP…" 

  • What can I expect from Preferred EAP?

    When you call us for consultation and coaching you can expect:

    • A patient, professional, confidential resource for assistance concerning troubled employees.
    • Practical guidance and support in approaching the employee.
    • Help with organizing your observations so you can present them clearly and concisely.
    • An opportunity to rehearse what you'll say and how you'll say it.

    Remember that you need not be alone when dealing with troubled employees. Consulting with Preferred EAP

    • Is an additional resource and a positive step!
    • Does not commit you to anything. The decision to approach an employee always remains your choice.
    • Is absolutely confidential 

Express Consult

Worried about a colleague or employee? Need an objective sounding board? Want a second opinion?

Use EXPRESS CONSULT to access an expert.

As part of our on-going efforts to improve access and convenience, Preferred EAP offers Express Consult, a dedicated support helpline.

If you need some practical guidance about a stressful situation or to have a brief conversation about a pressing work challenge or if you just have questions about our services, just call   610-433-8550.

Counselors are available workdays between 12 and 1 PM to take non-crisis calls. No appointment is necessary.

All calls are confidential and can be anonymous if you so desire.

You can also send an email to to request a phone call be made to you at a specific time between 9 AM and 4 PM, Monday through Friday. Every effort will be made to accommodate your request.

We're here to help restore workplace well-being.

Need more information?

Contact Us